Help Center
and returns here. Our customer care team is happy to assist your further, should you still have any unanswered questions.
Contact information
Email us at contact@motionathletica.com.
When will I receive my order?
Most orders are processed within 2–5 business days and typically arrive within 7–20 business days, depending on your location. Shipping times may vary due to product origin, customs, and local postal services.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package using the link provided.
Why did I receive only part of my order?
To ensure faster delivery, some items may be shipped separately based on availability or warehouse location. Don’t worry—your remaining items are on their way.
What should I do if my item arrives damaged?
If your item is damaged, please contact us within 30 days of delivery with a clear photo or video of the issue. We’ll be happy to arrange a replacement or refund.
What if I never received my order?
If your tracking shows the item as delivered but you didn’t receive it, please check with neighbours or your local post office. If it’s still missing, contact us—we’ll help investigate and offer a solution.
Can I cancel or change my order after placing it?
Orders are processed quickly, so changes or cancellations are not always possible. If you need to make a change, contact us within 12 hours of placing your order and we’ll do our best to accommodate it.
Do you accept returns?
We have a 15-day returns policy on most items. It starts on the day your parcel is delivered and the return day counts.If you choose to receive a refund, the return costs are $14.90 AUD.
Please review our Return Policy for full details.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping times and fees may vary depending on your location.
Will I need to pay customs or import fees?
Some international orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and vary by country.
How do I contact customer support?
You can reach us anytime through the Contact Us page on our website. We aim to respond within 24–48 business hours.